Customer Interface/ Team Leader Aircraft Manager (all genders)

Who we are

DAHER INDUSTRIAL SERVICES GmbH is a company of DAHER group and a key player in the aerospace industry. As an industrial service provider, we carry out a wide range of activities. These include industrialization, manufacturing, production, FAL integration, flight line services, quality control and MRO.

All subcontracted work-packages on aircraft or aircraft components in the mechanical, structural, electrical and cabin areas is carried out in client’s facilities. Every day, almost 150 employees from 18 different nations ensure that we meet our targets and achieve a high level of customer satisfaction.

Our offer

• 28 annual vacation days for Newcomer
• Special financial benefits: Free local transportation ticket (HVV-ProfiTicket), „Employees recruit Employees“ and a variety of corporate benefits
• Overtime compensation and add. payments for e.g. work on weekends/ public holidays
• Team and company events, i. e. Summer festivities
• Company health management & pension scheme
• Further training opportunities⁣ and career advancement⁣

Your task as a Customer Interface/ Team Leader Aircraft Manager (all genders)

Customer focal point:

• Be the interface between DAHER and the final customer for all operational topics
• Drumbeat all “Folio Points” in the project scope in accordance with customer’s priorities
• Ensure the reliability of End Of Work (“EOW”) communicated to the final customer
• Ensure all IT-Tools & databases are always up to date
• Periodic generation and monitoring of KPIs as requested by the Project Coordinator
• Attend to the Level 2 and 3 meetings (+ replace ACM Level 1 if needed)

Internal communication:

• Ensure the priorities are well understood by Aircraft Managers and Technical Coordinators
• Ensure the priorities are well communicated to Production and Quality
• Internal escalation in case of issues
• Identify & manage closely with all functions technically specific jobs & jobs having a high risk of jeopardizing customer milestones

On behalf of the Project Coordinator:

• Monitor the balance between Workload and Capacity
• Moderation of SQCDPTE meetings and actions follow up (Curative, Corrective, improvement …..)
• Attend daily „drumbeat meeting“ with the customer
• Escalation levels 2 + 3 of operational topics
• Perform annual performance appraisals of N-1 employees
• Ensure the qualification follow-up of ACMs and TCs
• Ensure the team works in accordance with:
  • the Quality Plan of the Project and with the DAHER Quality Management System
  • FOD, PPE and Safety rules
  • DAHER QMS and respect applicable procedures, processes, instructions and operating modes
  • Documentation updates from customer and/or DAHER

Your qualification

• Bachelor or Master in Industrial or Manufacturing Engineering
• Experience in Aeronautics, preferably in Airbus Manufacturing of Single Aisle family
• Fluent English and German
• Very good knowledge of MS-Office, Knowledge of SAP is a plus
• Leadership and Communication skills
• Sense for analytic approach and organizational improvements
• Autonomous, solution-oriented and accurate way of working
• Flexibility and team spirit

This is important to us

DAHER Industrial Services values variety and diversity. We give our employees and all applicants the same opportunity, regardless of gender, skin color, religion, culture or nationality. The personal designations refer to all people equally.⁣

Can you find yourself in this profile? Then you are right at DAHER Industrial Services. We are looking forward to getting to know you!